Guest Services
Aim: To provide everyone who comes to a service or event at Andover Community Church with a warm welcome and excellent hospitality, creating a great first and last impression of our church every time they come.
Responsibilities:
- To be available in the lobby 20 mins before an event (when rostered) so as to meet and warmly greet anyone who is arriving or leaving before or after a service or event.
- To provide a friendly welcome from the car park to the entrance, from the entrance/lobby to the main hall (or where an event is being held) and to be available to guide people to their seats if necessary.
- To offer new people a Welcome Pack and introduce them to the Next Steps Guide (at HUB) and remain to assist the Next Steps Guide.
- To remain at their post, for 15 minutes to greet and direct any latecomers.
- At the end of any service or event, remain in post for 15-20 minutes to be on hand and assist as people leave the building.
Accountability
The Welcome Team is accountable to the Guest Services Team Lead for any service or event. The Operations Director has overall responsibility for the Guest Services team, and will provide initial and ongoing training, direction and support for those in this role.
Time commitment
Once a month hosting commitment (on average) for Sunday services. This can either be for a single service or for both services, depending on your availability. On an ad hoc basis the Guest Services team may be asked to support various events and services.
What does ‘winning’ look like for this role?
To provide everyone who comes to a service or event at Andover Community Church with a warm welcome and excellent hospitality, creating a great first and last impression of our church every time they come.
How do I sign up to explore serving here?
Please use the form below to sign up to attend our information and training evening.
Responsibilities:
- To be available in the lobby 20 mins before a service or event (when rostered) so as to meet and warmly greet anyone who is arriving or leaving before or after a service or event.
- To count the number of people in attendance at a Sunday service (during the series intro video), and record this number in the logbook at the HUB.
- To ensure that everyone has access to a seat and act as the first point of contact for those needing assistance during a service.
- Act as a Fire Marshall and ensure the safety and security of everyone on site before, during and following services.
- To provide a friendly welcome from the car park to the entrance, from the entrance/lobby to the main hall (or where an event is being held) and to be available to guide people to their seats if necessary.
- To offer new people a Welcome Pack and introduce them to the Next Steps Guide (at HUB) and remain to assist the Next Steps Guide.
- To remain at their post, for 15 minutes to greet and direct any latecomers.
- At the end of any service or event, remain in post for 15-20 minutes to be on hand and assist as people leave the building.
Accountability
The Steward is accountable to the Guest Services Team Lead for any service or event. The Operations Director has overall responsibility for the Guest Services team, and will provide initial and ongoing training, direction and support for those in this role.
Time commitment
Once a month hosting commitment (on average) for Sunday services. This can either be for a single service or for both services, depending on your availability. On an ad hoc basis the Guest Services team may be asked to support various events and services.
What does ‘winning’ look like for this role?
People feel welcomed and supported on arrival in the main hall and confident that they will be shown a seat, if needed. People are not standing at the back of the hall or down the aisles looking lost, confused or embarrassed about finding a place to sit.
How do I sign up to explore serving here?
Please use the form below to sign up to attend our information and training evening.
A next step guide is highly approachable, an attentive listener, asks great questions with sensitivity, and can help an individual land on a practical next step (or at least a direction of travel) that they feel equipped to move towards. They are passionate about helping others grow spiritually, wherever they are on their faith journey.
Responsibilities:
- To be available in the lobby 10 mins before the end of a Sunday service (when rostered) and stood at the HUB ready to greet anyone after the service.
- Learning the key Next Steps for a given Sunday in advance (having been provided with these during the week) in order to help individuals engage with these next steps
- When appropriate, engage with those ‘searching’ on Sundays in conversations about where they are personally/spiritually, where they want to be, and how they can be helped with their direction of travel.
- Guide somebody through the ‘New Follower of Jesus’ packs as a response to their decision to get serious about following Jesus.
- With permission, keep a record of who has picked up a ‘New Follower’ pack and recording their details and a brief summary of the conversation
- Feeding back to the wider Guest Service team and staff team about the needs they are noticing when it comes to the next steps people are looking for on Sundays.
- Championing next steps within the guest services team and wider church community, and modeling a personal commitment to taking your own next steps differently as a result of following Jesus.
- Identifying and encouraging others within the guest services team who could be great next steps guides.
Accountability
The Next Steps guide is accountable to the Guest Services Team Lead for any service or event. The Operations Director has overall responsibility for the Guest Services team. The Next Steps Ministry Lead will provide initial and ongoing training, direction and support for those in this role.
Time commitment
Once a month commitment (on average) for Sunday services. This can either be for a single service or for both services, depending on your availability.
What does ‘winning’ look like for this role?
Assisting individuals in identifying an appropriate next step which will equip them in their spiritual growth in an approachable manner.
How do I sign up to explore serving here?
Please use the form below to sign up to attend our information and training evening.
Responsibilities:
- To arrive in the kitchen 20 to 30 mins before a service or event.
- To prepare the kitchen and relevant food and drink items (depending on the event) ahead of the event or service.
- To serve the food and drink in a friendly and welcoming manner for the duration of the event.
- To be proactive about clearing up as you go about your role.
- To clear up the kitchen after the event or service.
- Complete the kitchen cleaning checklist.
Accountability
The Refreshments Team is accountable to the Guest Services Team Lead for any service or event. The Operations Director has overall responsibility for the Guest Services team, and will provide initial and ongoing training, direction and support for those in this role.
Time commitment
Ad hoc. Will be managed by the Operations Director.
What does ‘winning’ look like for this role?
Refreshments are served in an efficient and friendly manner.
How do I sign up to explore serving here?
Please use the form below to sign up to attend our information and training evening.
Responsibilities:
- To be available and at post in the church car park 20 mins before a service or event (when rostered) so as to meet and warmly greet anyone who is arriving.
- To provide a warm welcome at the entrance to the car park.
- To clearly direct incoming and outgoing vehicles in a safe and welcoming manner.
- To remain at their post for 15 minutes after an event or service has finished, to ensure people leave the car park safely.
- To work in partnership with other teams such as the HUB information and next steps teams or the stewarding team, to create a welcoming and engaging environment in the lobby of the church.
Accountability
The Car Park Attendants are accountable to the Guest Services Team Lead for any service or event. The Operations Director has overall responsibility for the Guest Services team, and will provide initial and ongoing training, direction and support for those in this role.
Time commitment
Once a month commitment (on average) for Sunday services. This can either be for a single service or for both services, depending on your availability. On an ad hoc basis the Guest Services team may be asked to support various events and services.
What does ‘winning’ look like for this role?
To provide everyone who comes to a service or event at Andover Community Church with a warm welcome in the car park and to keep everybody safe.
How do I sign up to explore serving here?
Please use the form below to sign up to attend our information and training evening.
Responsibilities:
- To be available in the lobby 20 mins before a service or event (when rostered) so as to meet and warmly greet anyone who is arriving or leaving before or after a service or event.
- To brief the Guest Services team ahead of any service or event.
- To provide a friendly welcome from the car park to the entrance, from the entrance/lobby to the main hall (or where an event is being held) and to be available to guide people to their seats if necessary.
- To offer new people a Welcome Pack and introduce them to the Next Steps Guide (at HUB) and remain to assist the Next Steps Guide.
- To remain at their post, for 15 minutes to greet and direct any latecomers.
- At the end of any service or event, remain in post for 15-20 minutes to be on hand and assist as people leave the building.
Accountability
The Guest Services Team Lead reports directly to the Operations Director who has overall responsibility for the Guest Services team, and will provide initial and ongoing training, direction and support for those in this role.
Time commitment
Once a month commitment (on average) for Sunday services. Preference would be for both services to ensure continuity, but a single service is possible.
What does ‘winning’ look like for this role?
You have briefed your Guest Services Team to a high standard and they carry out their role ensuring everyone who comes to a service at Andover Community Church feels welcome and has a great first and last impression of our church every time they come.